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| Shipping & Returns |
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Shipping
What will delivery cost and how will my item be despatched?
Delivery cost is calculated on the destination, weight and value of the items. When ordering, you are able to choose from all available methods, for the weight & value of the order. For All deliveries, we use our preferred courier (from £6.49).
A signature will be required for all methods of delivery. For your first order from us, we will normally only deliver to your registered credit card address.
When will my item be despatched?
Products in stock will be sent out the same day we process your order.
Cutoff times are around 4pm, in some circumstances we may be able to make special arrangements.
All product information pages show a stock level, if the item is in stock you can select your preferred delivery date from the shopping cart page.
We are closed on Saturday and Sunday, so orders placed then will be processed the following Monday.
If you order items which are not currently in stock we will automatically put your items on back order and ship as they come into stock. Please note: we only charge your card when items are ready to be shipped.
Return Policy
ZerOne computers Ltd returns policy has been created to keep our costs down but also to provide a world class service and to make the process easy for you. In addition to this policy you should refer to our Terms and Conditions of Sale.
Please follow the procedures listed below when returning products to us:
The quickest way for your return to be processed is to first obtain a Return Merchandise Authorisation number (RMA#) by selecting ‘Returns’ from the ‘Account’ menu and following the instructions. Alternatively, you may inform us in writing that you wish to cancel your order or send the goods back to us without an RMA#, although this will lead to delay in processing your return. Returns must be clearly marked with the RMA# (if obtained) or your full name and address to enable us to identify the goods.
Goods returned with an RMA# will take approximately 5 business days to be processed whereas goods returned without an RMA# will take up to 30 days to process. Where you have informed us in writing that you wish to cancel your order in accordance with our Terms and Conditions of Sale refunds will also take up to 30 days to process.
You are obliged by law to take reasonable care of the goods whilst they are in your possession. If you return your goods (unless faulty) or if you have informed us in writing that you wish to cancel your order in accordance with our Terms and Conditions of Sale you should (as applicable) also return or retain the original packaging, together with all manuals, warranty cards and all accessories and documentation provided by the manufacturer.
Where you return goods to us, you may wish to consider insuring the goods that you are returning. We also suggest the use of a carrier that can provide a ‘proof of delivery’.
Except in the case of faulty or misdescribed goods, shipping back to ZerOne computers Ltd is to be paid by the Customer. Where the goods are faulty or misdescribed, ZerOne computers Ltd shall either collect the goods from you or ask you to return the goods and refund you the reasonable shipping costs.
Any customer returning goods which are found not to be faulty or misdescribed shall not be entitled to a refund of the shipping costs incurred in returning the goods to ZerOne computers Ltd and may have shipping charges deducted from any refund owing.
Types of Products and Conditions of Return
In addition to your rights under the Distance Selling Regulations (see Terms and Conditions of Sale), most items may be returned for refund or exchange provided we receive them within 14 days of shipping. Please see ‘Orders’ under the ‘Account’ menu for the shipping date.
Clearance items may be returned or you may inform us in writing that you wish to cancel your order within 7 business days of receipt of the goods in accordance with the Distance Selling Regulations unless faulty, in which case they must be returned within 14 days of the shipping date or, where the fault does not become apparent until after this time, within 14 days of the date on which the fault became apparent.
Where goods are returned as faulty after 30 days of shipping we reserve the right to return the product to the manufacturer for repair or replacement. If this should happen then it is likely that the repair or replacement could take up to 30 days to process. In some cases we may advise you to contact the manufacturer directly as they offer tailored end user warranties and in some cases on-site replacement and are therefore better placed to resolve any problems.
In the case of consumables (such as toner, ink cartridges, drum and paper) where the suitability/compatibility of the product is ascertainable without breaking the factory seal, and the factory seal is broken, this is likely to amount to a breach of your legal obligation to take reasonable care of the goods.
Software that has been opened and is not defective cannot be returned in any circumstances. Unopened software may be returned in accordance with this returns policy.
If you request a replacement, we will ship your replacement after we have processed your returned product. We will create a credit note for your account to the value of the item(s) being returned and a new order will be created by us for the replacement item(s), which you can track from the ‘Orders’ section of our website. No funds will be taken from your credit card unless during this process unless express permisision has been given.
Returns Frequently Asked Questions (FAQ)
Q. What is Returns on Line and why is it better for me to use than calling you to request a return?
A. We have developed Returns online so that you can request to return
something without the need to speak to one of our staff. The RMA from start to finish is handled on line so that you can see its status every step of the way.
Q. What is the best way for me to return my items to you?
A. We always advise our customers to use some form of delivery that requires a signature on delivery. The majority of items are returned to us using Courier i.e. Citylink. Royal Mail Special or Recorded Delivery is a good option for smaller items.
Q. I sent my item back to you but I didnt put the Returns number on the outside of the package as you requested, will this cause a problem processing my return?
A. If there is no Returns Merchandise Authorisation number (RMA) on the outside of the package then there is a good chance that this will lead to delays of upto 30 days in processing your return. To avoid this delay, we recommend that if you wish to return goods you first obtain a RMA number by selecting ‘Returns’ from the ‘Account’ menu and following the instructions.
Q. Am I able to use returns online to report other problems or issues that I am currently having?
A. The Returns section is designed for RMA requests only. Any other queries will be deleted.
Q. I have received an incorrect item, what should I do?
A. You should raise an RMA using the Returns online system and return the item to us using a traceable and insured delivery agent (e.g. Recorded Delivery or Special Delivery via Royal Mail), please enclose a proof of postage receipt and we will fully reimburse you for the cost of the returning the item(s) back to us on the understanding that the item(s) has been supplied incorrectly. Alternatively you can request that we collect the item from you using our courier, add a note to the fault report when raising the RMA, if we find the item(s) have been supplied correctly a charge may be incurred for the collection. |
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